Operational Risk Management That Works

What you will Learn

By the end of this course, you’ll be able to do what (operational)* risk managers really do: 

You’ll learn how to build an integrated, comprehensive risk management framework that cuts out ambiguity, inconsistency, fragmentation, and blind spots — reducing the chances and the impact of financial and reputational losses, and giving your bank the resilience to recover fast when losses do hit. Specifically, you will learn how to: 

•    Assess exposures — identify and classify the major operational risk exposures for any given activity.
•    Design controls — build systems to keep losses within acceptable levels.
•    Plan resilience — make sure the bank can recover quickly and effectively after a loss.
•    Set governance — clarify who owns what, and ensure oversight actually works.
•    Create structure — organize messy information into clean, MECE categories.
•    Solve problems fast — apply Agile Problem Solving to design practical fixes.
•    Communicate with impact — create clear, concise, memorable answers or proposals

How you will learn

You’ll break down messy failures, surface the problems, design fixes, and practice until you can do it yourself.

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Think of it like learning to ride a bike. You don’t master balance by reading a manual or listening to someone describe pedaling. You watch how it’s done, you climb on, you wobble, you get feedback, and you repeat — until it clicks.
That’s how we’ll tackle risk management. You won’t just memorize frameworks — you’ll use them.